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Refund Policy

Effective Date: 19-01-2025

Thank you for shopping at AntivirusDemand.online. We strive to provide the best software and antivirus solutions to meet your needs. If you are not satisfied with your purchase, this Refund Policy outlines the terms and conditions for requesting a refund.

1. Eligibility for Refunds

You may be eligible for a refund under the following conditions:

a. Software Compatibility Issues

If the purchased software does not work as intended on your device due to compatibility issues and our support team cannot resolve the issue.

b. Defective or Corrupted Software

If the product you purchased is defective, corrupted, or fails to activate due to issues on our end.

c. Duplicate Orders

If you accidentally purchased the same product more than once, we will process a refund for the duplicate transaction.

d. Cancellation Before Delivery

If you cancel your order before the license key or software download link has been delivered, you are eligible for a full refund.

2. Non-Refundable Scenarios

Refunds will not be provided under the following circumstances:

  • Change of mind after the software/license key has been delivered.

  • Failure to meet system requirements (please check product specifications before purchase).

  • Misuse, unauthorized sharing, or violation of the software’s terms of use.

  • Products marked as “final sale” or “non-refundable” at the time of purchase.

3. Refund Request Process

To request a refund, please follow these steps:

  1. Contact Support: Email us at support@antivirusdemand.online with the subject line “Refund Request” and include the following details:

    • Order number

    • Reason for refund request

    • Any relevant supporting documentation (e.g., screenshots, error messages)

  2. Review Process: Our team will review your request within 5-7 business days and notify you of the outcome.

  3. Refund Approval: If approved, the refund will be processed within 7-10 business days using the original payment method.

4. Refund Method

Refunds will be issued to the original payment method used during the purchase. Please note:

  • Credit/debit card refunds may take additional time depending on your bank’s processing policies.

  • For international transactions, currency conversion rates and fees may apply, which are not covered by us.

5. Exceptions for Subscription Products

For subscription-based products:

  • Cancellation Before Renewal: If you cancel before the renewal date, no further charges will be applied, but previous payments are non-refundable.

  • Partial Refunds: If the subscription is active and partially used, refunds are provided at our discretion.

6. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated effective date. Please review this policy periodically for updates.

7. Contact Us

For questions or concerns about our Refund Policy, please contact us:

Thank you for choosing AntivirusDemand.online. We are committed to providing excellent service and support.

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